Shipping Policy

This Shipping Policy governs the shipment of products offered on the website velouar.com, operated by Velouar,contact details habit.lab6@gmail.com. By placing an order through our store, you agree to the terms set forth below.

1. Order Processing

Orders are processed within 15 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed starting on the next business day.

In the event of stock shortages or issues during order preparation, the customer will be notified using the email address provided.

2. Shipping Methods, Areas, and Delivery Times

We ship to the United States.

Available shipping methods:

Standard Shipping: 15 business days.

The delivery times indicated are estimates and may vary due to external circumstances, including logistics operations, customs, weather conditions, or other circumstances beyond the control of Velouar.

3. Shipping Costs

Standard shipping is free for orders shipped within the United States.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment.

If you have not received shipping information after 15 business days, please contact habit.lab6@gmail.com.

5. Deliveries and Addresses

It is the customer's responsibility to provide a complete and accurate shipping address.

If an order is returned due to an incorrect or incomplete address, or because delivery could not be completed, reshipment will be subject to payment of any new shipping costs.

The shipping address cannot be changed once the order has been placed. The address provided at checkout will be the address used for shipment.

6. International Shipping and Customs

Velouar ships only within the United States and does not offer international shipping.

If an order is subject to customs duties, taxes, or other applicable fees, these charges will be the responsibility of the customer and are outside the control of Velouar.

Customs procedures, where applicable, may add additional time to the estimated delivery period.

7. Delayed, Lost, or Damaged Shipments

If you notice an unusual delay or the tracking information has not updated within a reasonable period, please contact us at habit.lab6@gmail.com.

The customer must provide evidence of the issue so that it can be reviewed. Once the information has been received, Velouar and the customer will work together to find a solution to the issue.

In the event that a shipment is confirmed as lost by the logistics carrier, we will manage the claim with the carrier and inform you of the next steps.

8. Receipt and Inspection

We recommend inspecting the exterior of the package at the time of delivery.

If you notice visible damage to the packaging or signs of mishandling, please make a note of the issue on the carrier's delivery receipt and document the damage with photographs of the package and shipping label.

For damaged or defective products discovered after delivery, please refer to our Returns and Refund Policy available at:

https://velouar.com/policies/refund-policy

9. Cancellation Before Shipment

Orders cannot be canceled once they have been placed, even if the order has not yet been dispatched.

For any matters related to returns or exchanges, please refer to our Returns and Refund Policy:

https://velouar.com/policies/refund-policy

10. Changes to This Policy

Velouar may modify this Shipping Policy at any time. Any updates will become effective upon publication on velouar.com.

11. Contact

For any questions related to shipping:

Email: habit.lab6@gmail.com
Phone: 9393180802

Effective Date: September 17, 2026